Shipping policy
- SHIPPING POLICY
We currently offer shipping to selected countries and regions available at checkout.
- PROCESSING TIME
Orders are generally processed within 1–3 business days after payment is confirmed. Processing times may be longer during holidays, promotional periods, or periods of high order volume.
- SHIPPING TIME
Estimated delivery times depend on the destination, shipping method, product, and fulfillment location. The estimated delivery time displayed at checkout is the most relevant estimate for your order.
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to customs clearance, carrier disruptions, weather, or other circumstances outside our control.
- SHIPPING COSTS
Shipping costs are calculated and displayed at checkout based on the destination, shipping method, and applicable order conditions.
- CUSTOMS, DUTIES AND TAXES
For international orders, customs duties, import taxes, VAT, or other fees may apply depending on the destination country and applicable laws.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
- ORDER TRACKING
When tracking information is available, it will be provided to the email address associated with your order.
- DELIVERY ISSUES
If your order appears to be delayed, lost, damaged, or delivered incorrectly, please contact us at hello@xdrivestore.com. We will review the situation and work with the relevant shipping carrier or fulfillment provider where appropriate.
- INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment where available.
CONTACT
For any questions regarding shipping, please contact us at:
hello@xdrivestore.com