Refund policy

RETURN AND REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with all original tags where applicable, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at hello@xdrivestore.com before sending any item back. We will review your request and provide you with the appropriate return instructions, including the return address when applicable.

Items returned without prior authorization may not be accepted.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or you receive the wrong item, contact us at hello@xdrivestore.com as soon as possible and provide clear photos or other relevant information. We will review the issue and provide an appropriate solution.

NON-RETURNABLE ITEMS

Certain products may not be eligible for return where permitted by applicable law, including personalized or custom-made products, products that cannot be returned for health or hygiene reasons once opened, gift cards, and other items identified as non-returnable on the product page.

SALE ITEMS

Unless required by applicable law, discounted or sale items may be subject to specific return conditions stated at the time of purchase.

EXCHANGES

If you would like a different product or variant, please contact us before returning your item. Where an exchange is not available, we may ask you to return the original item and place a new order.

EUROPEAN UNION – 14-DAY RIGHT OF WITHDRAWAL

If your order is delivered to the European Union, you may have a legal right to cancel your purchase within 14 days of receiving the goods without giving a reason, subject to applicable consumer protection law and its exceptions.

This statutory right is separate from our voluntary 30-day return policy. Nothing in this policy limits any mandatory consumer rights that apply to you under applicable law.

REFUNDS

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

If you have not received an approved refund after a reasonable processing period, please contact us at support@xdrivestore.com.

RETURN SHIPPING COSTS

Unless otherwise stated or required by applicable law, return shipping costs are the responsibility of the customer.

Where an item is defective, damaged, incorrect, or otherwise covered by a legal consumer remedy, we will provide an appropriate solution in accordance with applicable law.